Ethernet Internet connection issue on SHIFTPHONE_8.SOS.7.0.L.20250916

[BAAC_Montreux]

Hi,

For an unknown reason, we are failing to connect to Internet over Ethernet. We can see the two arrows at the top right of the screen so the connection seems to be established. But when we open the browser, we get ERR_INTERNET-DISCONNECTED. F-Droid cannot detect an Internet connection and update. We tried plugging the phone on two different LANs working perfectly fine with all their respective clients. We also made sure to allow the ShiftPhone as a new device on these LANs respective firewalls.

If this issue was previously submitted and resolved, thank you, in advance, for directing us to the relevant thread.

Would you happen to have tested this feature? Can you replicate this bug? If not, how would you suggest we troubleshoot this problem?

Thank you, in advance, for your attention and reply!

Jean-Claude

 

[tkopq]

How do you connect to Ethernet?

 

[BAAC_Montreux]

Thanks for your question!

We use a DeLock USB-C to Ethernet adapter...

 

[BAAC_Montreux]

Delock Produkte 86936 Delock FPC Flachbandkabel USB Type-C™ zu Gigabit LAN 10/100/1000 Mbps 15 cm

www.delock.de

 

[Roever]

Just checked with my lenovo docking station, get the <-> arrow thingy, and internet works fine. Did u try the adapter with a different phone, better yet laptop?
@edit: i made sure all other internet connections were off

 

[Dwain Zwerg]

Everything worked with my adapter (EDIT: Verbatim 049146-468).

 

[halemmerich]

My cheapo USB-hub/dock with an RTL8152 network chip in it works fine as well for ethernet.

 

[Roever]

Then @BAAC_Montreux maxbe check with support

 

[7irxn]

I use a very cheap USB-C to RJ45 ethernet adapter (YUETUOL). Works fine.

 

[BAAC_Montreux]

Thank you all for your feedback! I guess we'll have to try with a different brand / model of adapter then. It is a shame since the DeLock adapter is pretty well built.
We are going to test it further on a different device, just to make sure there is nothing faulty on the adapter itself.

 

[BAAC_Montreux]

Hi, everyone! Quick question please, just to be sure. Are we all using ShiftOS Light? Or do some / all of you actually use ShiftOS' Googled version?

 

[Roever]

Hi, everyone! Quick question please, just to be sure. Are we all using ShiftOS Light? Or do some / all of you actually use ShiftOS' Googled version?

Yep, light

 

[Dwain Zwerg]

I used lite (that's where I last used the adapter in production) and now iodéOS.

 

[BAAC_Montreux]

Thank you!

 

[BAAC_Montreux]

BTW, I tested the DeLock USB C - RJ45 adapter on a laptop running on Linux. The adapter was adequately detected and the Internet connection was automatically established without any tweaking. I am awaiting another adapter to try and resolve this issue.

 

[Roever]

BTW, I tested the DeLock USB C - RJ45 adapter on a laptop running on Linux. The adapter was adequately detected and the Internet connection was automatically established without any tweaking. I am awaiting another adapter to try and resolve this issue.

Hm thats not so good news actually

 

[BAAC_Montreux]

Hm thats not so good news actually

Do you mean it may have something to do with the phone itself? Let me first try with alternative adapters and see how it goes. Thanks for your input!

 

[BAAC_Montreux]

Hi everyone!

Having purchased and tested 3 additional and different adapters from 3 separate suppliers and brands - including Verbatim -, we can now confirm the issue persists no matter what.

Can the tech support / Shift OS dev teams read this thread and provide solutions through the Forum? Or shall I contact them directly and open a support ticket?

Thank you, in advance, for your attention and reply!

Jean-Claiude

 

[Roever]

Hi everyone!

Having purchased and tested 3 additional and different adapters from 3 separate suppliers and brands - including Verbatim -, we can now confirm the issue persists no matter what.

Can the tech support / Shift OS dev teams read this thread and provide solutions through the Forum? Or shall I contact them directly and open a support ticket?

Thank you, in advance, for your attention and reply!

Jean-Claiude

Sad to hear. Always better to contact them directly. Make sure to includr OS version and maybe even the identification number of.the phone