SHIFT6mq just out of warranty & broken screen?

[Dieterich]

Guten Tag an alle,

Mein Deutsch is nicht gut, aber mein Englisch schon.

I just created my account and am new to the forum. I hope I'm in the right place with my question in English.

Model: SHIFT6mq (buy date 07.12.2020)
OS: ? - (the standard OS that shipped with the phone in December 2020)
Problem: Currently unusable due to (I think) a broken screen and I have some questions about it.


I think my SHIFT6mq that (I think EU law-wise) is just over a month out of warranty (buy date 07.12.2020) and has a broken screen and I was wondering how to proceed. I like the concept of Shift being repairable and all that but I'm a little saddened that my (pretty expensive phone) has already become unusable. I can still charge it (power LED is fine) and when powering I hear a *beep* but the screen remains dark as the night. :/ Pressing the android recovery mode key combination doesn't change anything. I took good care of the phone and bought the rubber case along with it for extra protection. I'm afraid also I'd loose my precious data (although I do have backups of the most important things.). I read somewhere that you can actually attach an external screen to an android device over USB-c but I don't know whether that would work at boot time (this would confirm my suspicion of the broken screen). Could someone confirm whether using an USB-c external screen would work at boot time with an external screen? If so I could go looking for somewhere to try that. (I don't have a usb-c supporting screen myself atm). If confirmed that it's (only) the screen, I would consider trying the repair myself (I watched this video of it already:

URL: https://www.youtube.com/watch?v=gooNWu3FFT0
and have some experience with electronics).

Is there another way y'all think I can confirm the only defect indeed is the screen?

Is there any way to backup the entire data before I try the repair without being able to boot the device?

Any chance I could get a screen repair kit as compensation for the trouble?

Looking forward to hearing from you.

Herzliche grüsse aus belgien,
Dieter

 

[ggrosskopf]

Guten Tag Dieter,
My Sister had a similar Situation on Christmas. Luckily we had no backup worries, so I screwed it open on christmas, had a look insde, looked if all connectors were fine and connected and reassembled it. That didn't help, but it was such a breeze, that she afterwards decided to give it a go herself. She had so far not really much experience with devices like these, however, when she received her Display unit a few days later and her first iFixit kit (the plectrum thingies in there are super helpfull), it was 10-15 Minutes for her to get the display exchanged.

When I had my Display issues on my Fairphone 2, I found a friend who had the same Device, and swapped screens with them to verify that. I had touch issues though and not a broken screen. If you come to germany frequently, there are people at https://net.shift.eco/ that might be willing to swap screens to verify stuff like that if you ask them, especially under the "repair" categoy

On the Topic of backups and external screens, I searched the forum and found a few posts:

SHIFT6mq - Desktop mode

Eine Suche nach "Desktop mode" liefert nur zwei Ergebnisse und keins davon beantwortet meine Frage. Unterstützt das Shift6mq "Desktop mode"? Laut https://nexdock.com/lapdock-for-smartphones/ sollte der Qualcomm Snapdragon 845 in Kombination mit Android 10 Unterstützung dafür bieten. Ich möchte...

forum.shiftphones.com

SHIFT6mq - Shift6mq - Mounten über Recovery

Hallo, bei einem Unfall ist leider das Display (vielleicht auch mehr) vom Shift6mq kaputt gegangen. Da ich jetzt noch auf die Versicherung warten muss wollte ich, wenn möglich die Daten sichern. Das Gerät bootet noch, ich kann aber nicht auf den USB-Daten Modus wechseln, da das Display nicht...

forum.shiftphones.com

I would say if you have the stuff for that lying around, you can try it out, seems possible and seems recommended for unlocking the screen in such situations. I can't say first hand for a shiftphones device, because I live far away from all the shiftphones in my Family, my girlfriends Pixel2 has a working keyboard and mouse at least during unlocking, so I would assume if the device can handle an external monitor, it can handle that during unlocking

On the topic of free repair kits, you might have to go through the support form
Herzliche Grüße aus deutschland,
Gerrit

 

[Dieterich]

Guten Tag Dieter,
My Sister had a similar Situation on Christmas. Luckily we had no backup worries, so I screwed it open on christmas, had a look insde, looked if all connectors were fine and connected and reassembled it. That didn't help, but it was such a breeze, that she afterwards decided to give it a go herself. She had so far not really much experience with devices like these, however, when she received her Display unit a few days later and her first iFixit kit (the plectrum thingies in there are super helpfull), it was 10-15 Minutes for her to get the display exchanged.

When I had my Display issues on my Fairphone 2, I found a friend who had the same Device, and swapped screens with them to verify that. I had touch issues though and not a broken screen. If you come to germany frequently, there are people at https://net.shift.eco/ that might be willing to swap screens to verify stuff like that if you ask them, especially under the "repair" categoy

On the Topic of backups and external screens, I searched the forum and found a few posts:

SHIFT6mq - Desktop mode

Eine Suche nach "Desktop mode" liefert nur zwei Ergebnisse und keins davon beantwortet meine Frage. Unterstützt das Shift6mq "Desktop mode"? Laut https://nexdock.com/lapdock-for-smartphones/ sollte der Qualcomm Snapdragon 845 in Kombination mit Android 10 Unterstützung dafür bieten. Ich möchte...

forum.shiftphones.com

SHIFT6mq - Shift6mq - Mounten über Recovery

Hallo, bei einem Unfall ist leider das Display (vielleicht auch mehr) vom Shift6mq kaputt gegangen. Da ich jetzt noch auf die Versicherung warten muss wollte ich, wenn möglich die Daten sichern. Das Gerät bootet noch, ich kann aber nicht auf den USB-Daten Modus wechseln, da das Display nicht...

forum.shiftphones.com

I would say if you have the stuff for that lying around, you can try it out, seems possible and seems recommended for unlocking the screen in such situations. I can't say first hand for a shiftphones device, because I live far away from all the shiftphones in my Family, my girlfriends Pixel2 has a working keyboard and mouse at least during unlocking, so I would assume if the device can handle an external monitor, it can handle that during unlocking

On the topic of free repair kits, you might have to go through the support form
Herzliche Grüße aus deutschland,
Gerrit

Vielen Dank für Ihre Antwort.

I haven't been able to get my hands on any USB-c supporting screen. They seem (still) quite rare over here in Belgium.

I just (finally managed to find the time to) submitted the support form question. *fingers crossed.

Tschüss!